All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Application - Web Operational
North America 1 Operational
North America 2 Operational
North America 3 Operational
North America 4 Operational
Support Application - API Operational
North America 1 Operational
North America 2 Operational
North America 3 Operational
North America 4 Operational
Support Application - Customer Hub Operational
North America 1 Operational
North America 2 Operational
North America 3 Operational
North America 4 Operational
Messaging & Live Chat Application - Web Operational
North America Operational
European Union Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Messaging & Live Chat platform Outage
Resolved - Messaging & Live Chat services are operating normally.

We have continued monitoring the platform closely and are seeing stable performance following yesterday’s Distributed Denial of Service (DDoS) event.

Additional protections have been implemented, and we will continue monitoring closely.

This incident affected platform availability only. Customer data remained safe and secure throughout.

We sincerely apologize for the disruption and appreciate your patience.
Oct 2, 14:12 CDT
Monitoring - Messaging & Live Chat services have been restored and are operating normally.
This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information.
Our team will continue monitoring the platform closely to ensure continued stability.
Oct 1, 21:27 CDT
Update - Our team is continuing to work on the issue affecting the Messaging & Live Chat platform.

We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
Oct 1, 16:45 CDT
Identified - We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.

Our engineering team is actively working to restore full service.
Oct 1, 15:19 CDT
Incident History Powered by Atlassian Statuspage