Messaging & Live Chat platform Outage
Update - Our team is continuing to work on the issue affecting the Messaging & Live Chat platform.

We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
Oct 01, 2026 - 16:45 CDT
Identified - We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.

Our engineering team is actively working to restore full service.
Oct 01, 2026 - 15:19 CDT
Uptime over the past 90 days. View historical uptime.
Support Application - Web Operational
North America 1 Operational
North America 2 Operational
North America 3 Operational
North America 4 Operational
Support Application - API Operational
North America 1 Operational
North America 2 Operational
North America 3 Operational
North America 4 Operational
Support Application - Customer Hub Operational
North America 1 Operational
North America 2 Operational
North America 3 Operational
North America 4 Operational
Messaging & Live Chat Application - Web Major Outage
North America Major Outage
European Union Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 1, 2026

Messaging & Live Chat platform Outage
Resolved - Messaging & Live Chat services have been fully restored and are operating normally.
Today’s disruption was caused by a Distributed Denial of Service (DDoS) attack that impacted platform availability.
Customer data remained safe and secure throughout the incident, and there was no unauthorized access to customer systems or information.
Additional protections have been implemented, and our team will continue monitoring closely to ensure stability.
If you have any questions or continue to experience any issues, please don’t hesitate to reach out to our support team at support.teamsupport.com
Oct 1, 11:41 CDT
Monitoring - We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.
Oct 1, 10:21 CDT
Update - This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.
Oct 1, 09:51 CDT
Update - We are continuing to work on a fix for this issue.
Oct 1, 08:55 CDT
Identified - We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.

Our engineering team is actively investigating and working to restore full service.
Oct 1, 08:54 CDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

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