Our team is continuing to work on the issue affecting the Messaging & Live Chat platform.
We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
Posted Oct 01, 2026 - 16:45 CDT
Identified
We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.
Our engineering team is actively working to restore full service.
Posted Oct 01, 2026 - 15:19 CDT
This incident affects: Messaging & Live Chat Application - Web (North America, European Union).