We're reaching out to inform you of an upcoming scheduled maintenance window to perform database upgrades aimed at improving system performance and stability.
This upgrade supports ongoing improvements to your TeamSupport experience and prepares the platform for upcoming feature enhancements.
Maintenance Details: ⚫ Date: Sunday, September 21st 2025 • Time: 9:00 AM - 11:00 AM CT
During this time, TeamSupport services including the app, customer hub, and API-will be temporarily unavailable. A maintenance message will be displayed on the application site and customer hubs to keep users informed.
What to Expect: • Downtime is expected to last only a short period within the 2-hour window. • All incoming email traffic will be queued and processed as soon as the system is back online.
We know how important our platform is to your daily operations, and our team is committed to keeping this interruption as brief and seamless as possible.
If you have any questions or need support during this time, please don't hesitate to reach out to us at support@teamsupport.com.
Thank you for your understanding and continued partnership.
-The TeamSupport Team
Posted Sep 17, 2025 - 13:29 CDT
This scheduled maintenance affects: Support Application - Web (North America 2), Support Application - API (North America 2), and Support Application - Customer Hub (North America 2).